Paul joined the NHVR in March 2019 to take up the position of Chief Operating Officer, with responsibility for the operational elements of our business.
Paul’s experience is primarily in the field of service delivery encompassing front line customer service, regulatory and compliance functions and community policy, infrastructure and services. Through his leadership, areas within his span of control have won awards for diversity, innovation and customer service excellence at the state, national and international arena.
Paul has worked across all three tiers of government, the private sector and consulted both domestically and abroad on service delivery transformation. He has held a number of senior roles in Brisbane City Council and the Queensland government. Prior to joining the NHVR, Paul was the Divisional Manager Lifestyle and Community Services, Brisbane City Council where he led a multi-disciplinary workforce of over 1400 staff under a $380m+ annual operating budget with responsibility for the city’s customer and regulatory services, community services and infrastructure encompassing a $1.5b+ asset portfolio including over 600 leased/operational sites.